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National Consumer Rights Day, observed annually on December 24, commemorates the enactment of the Consumer Protection Act, 1986.
Government bodies, consumer protection organisations, and educational institutions mark the occasion with awareness campaigns, workshops, and educational programs.
Why Is December 24 Celebrated As National Consumer Day?
In India, December 24 is celebrated every year as the National Consumer Day to commemorate the enactment of the Consumer Protection Act 1986. The law enacted to protect the rights of the consumers received the assent of the President on this date. The goal of National Consumer Day is to educate all consumers about their rights and obligations.
Bharatiya Grahak Divas 2024: History And Significance
The Consumer Protection Bill got the President’s assent on December 24, 1986. To recognise the significance of the day, December 24 is being celebrated as the National Consumer Day every year.
In 1991, 1993, and 2002, the Consumer Protection Act underwent additional revisions to improve its efficacy and consumer-friendliness. The amended Act was enacted in March 2003.
The 1986 Consumer Protection Act has now been replaced by the Consumer Protection Act 2019. The law came into effect in July 2020.
Consumer complaints can now be easily and quickly resolved under the 2019 Act. It protects customers and encourages them to file complaints against deficiencies in products and services. The Act lists five duties that every consumer should fulfil in addition to the six consumer rights that all citizens of country are entitled to.
In addition to numerous other unfair trade practices, consumers are protected from hoarding, fake or misleading advertisements, fraudulent promises, and inadequate or subpar products.
An efficient complaint redressal platform allows customers to file their complaints without any hassle. The government has also set up the National Consumer Helpline (NCH) as a single point access for redressal of all consumer grievances.
CONSUMER RIGHTS IN INDIA:
Right to safety Protection from goods and services that may be hazardous to life or property.
Right to information Access to accurate product, service, and pricing details.
Right to choose Freedom to select from a variety of available products or services.
Right to be heard The assurance that consumer complaints and concerns will be acknowledged and addressed.
Right to seek reparation The ability to claim compensation and resolve grievances in cases of unfair practices or exploitation.
Right to consumer education Awareness about consumer rights and the remedies available to protect them.